Return Policy
We want you to love everything you order from SKULLLCANDY. But we also understand that sometimes things just don’t work out. Maybe the size wasn’t right, or you changed your mind, or the style didn’t match what you imagined. That’s totally okay.
You have 30 days from the day your order arrives to send it back to us. If something isn’t working for you, just let us know within that window and we’ll make it right.
Here’s how it works:
- Full refunds, no questions asked. Once we receive your returned item and confirm it’s in good condition, we’ll process a full refund to your original payment method. No restocking fees, no hidden charges, no hassle.
- Free return shipping. We’ll cover the cost of getting your item back to us. Just reach out and we’ll provide you with a prepaid return label. You won’t pay a cent for shipping it back.
- Easy process. Simply email us at [email protected] with your order number and let us know what you’d like to return. We’ll take it from there and guide you through the next steps.
We know that online shopping can feel a little risky sometimes. You can’t touch the fabric or try things on before you buy. That’s why we keep our return policy simple and straightforward. We want you to feel confident when you shop with us, knowing that if something isn’t right, we’ve got your back.
Once your return is received and processed, you’ll see the refund hit your account within a few business days. The exact timing depends on your bank or credit card company, but we always process returns quickly on our end.
If you have any questions along the way, don’t hesitate to reach out. Our team is here to help and we’re happy to answer anything you’re wondering about. Just email [email protected] and we’ll get back to you promptly.
Thank you for shopping with SKULLLCANDY. We appreciate your trust in us, and we’re committed to making sure your experience is a good one from start to finish.