Frequently Asked Questions
We know you might have a few questions before you shop with us. That is completely normal. We have put together the answers to the most common things our customers ask. If you cannot find what you are looking for, just send us an email at [email protected]. We are always happy to hear from you.
How long does shipping take?
We know waiting for a package is no fun. Most orders are processed within 24 hours of being placed. After that, standard shipping usually takes between 5 and 10 business days to arrive at your door. You will receive a confirmation email with your tracking number as soon as your order leaves our facility.
Do you offer international shipping?
Right now, we ship within the United States. We are working on expanding our reach to other countries, so please check back with us soon. If you are outside the US and really love a product, feel free to reach out to us at [email protected] to see if we can work something out for you.
What is your return policy?
Your happiness with our products matters to us. If you are not completely satisfied, you can return most items within 30 days of receiving your order. The item just needs to be unused and in its original packaging. To start a return, simply email us with your order number, and we will guide you through the process.
How do I track my order?
Tracking your package is easy. As soon as your order is shipped, we send a tracking number straight to your email. You can use that number on our website or the carrier’s site to see exactly where your package is on its journey to you.
What payment methods do you accept?
We want to make checkout as smooth as possible. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for your convenience. All transactions are processed securely, so you can shop with peace of mind.
Are your products good quality?
We take pride in what we offer. Every item in our store is carefully selected and checked before it is sent out. We want you to enjoy your purchase for a long time, so we focus on products that are built to last and look great doing it.
How is my personal information protected?
Your privacy is a big deal to us. We only use your personal information to process your order and keep you updated on its status. We never sell or share your data with third parties. Our website uses secure encryption to protect your details, and we follow all privacy regulations, including GDPR and CCPA, to keep your information safe.
Who do I contact if I have a problem with my order?
If anything goes wrong, do not worry. Just email us at [email protected] and our friendly team will get back to you within 24 hours. We are here to help and will do our best to sort out any issue you might have, whether it is a damaged item or a mix-up in your order.